Pre-Jump & Settings Troubleshooting

GPS

Time & Date

WiFi

Dropzones & Landing Areas

Note: if you have changed settings in the Cloud and they have not transferred over to your device, restart the device by going to Menu > Settings > Power Button (on-screen) > Restart then connect to wifi

GPS Troubleshooting

GPS isn't connecting

The first time you power on your device it can take up to 20-30mins to pick up a GPS signal. Leave your device near a window or outside for enough time to pick up the initial GPS signal. After this, the device will pick up GPS within 2-3 mins of powering on.

• Check GPS is working
  • Tap Menu > Diagnostics > GPS
  • Leave the device outside with an unobstructed view of the sky for 10 - 15 minutes
  • The device will now gather global satellite telemetry
  • Return to the device and determine if  the number of "Satellites" picked up is greater than 0 
• If the satellite reading does not adjust then the GPS has failed
• Gently press the reset button, once the Dekunu logo appears press the rest button again then repeat one more time
• Leave the device outside in a clear open space to attempt to pick up GPS satellites again

If the problem persists please contact support@dekunu.tech

Time & Date Troubleshooting

Time is incorrect

The time and date are set on your device based on your current GPS location and your DZ selection

If you suspect the time inaccuracy is related to GMT offset/daylight savings there may need to be an update for the DZ you currently have selected - send an email to support@dekunu.tech to let us know

Time is showing XX:XX

This is most likely a GPS issue. Once the device picks up your GPS location the time should automatically be displayed. See Getting GPS Fix

Useful Links

Date & Time Settings

WiFi Troubleshooting

Please follow these instructions to connect your device to Wifi

• For new activations, connect the USB cable to the device and a power source before attempting to connect to a network
• If you have just turned on your device, please wait a few minutes before attempting to connect to Wifi
• If you see a message Wifi is temporarily disabled, give it a few minutes and try again, if you are still unable to connect restart the device by using the on-screen power button - Menu > System > on-screen power button > Restart

If you are able to scan for networks and make a selection -

• Check which network the device is attempting to connect to and make sure it is correct (make sure that you are not connected to a Wifi enabled hotspot instead of your regular network e.g Telstra Air in Australia)
• Check that the password entered is correct
• Tap 'Forget Wifi' and then scan again and enter the details
• You cannot connect to captive portal networks, these are commonly found in hotels, dropzones etc. - if when you connect to that network on your phone or laptop you are required to enter a password or open another webpage, it is not compatible with the One

If you have two networks with the same name & password -

• Change the password of one of the networks and retry

If you are still having issues, contact our tech team by emailing support@dekunu.tech

Dropzone & Landing Area

I can't find my dropzone on my device

If your current dropzone does not appear in the Dropzone settings on your device follow these steps:

• Ensure you are connected to Wifi and GPS on the device (this will work without GPS connection but the list will show your regular dropzones as selected in your Cloud profile rather than the closest to your current location)
  
• Tap Menu > Jump Config > Dropzone > Change Dropzone
•  Tap the refresh button in the top right corner of the device screen
• A list of the closest dropzones to your current GPS location (if you have picked up a signal) and your regular dropzones list from the Dekunu Cloud will now appear

If, after refreshing the list, the DZ is still not showing up, the reason could be:

• You may need to sync GPS to your current location
• The DZ has not yet been added to the Cloud - Recommend a Dropzone
• GPS coordinates of the DZ are incorrect in the Cloud portal - Add DZ to your Regular List in the Cloud then refresh the list again

If the coordinates are incorrect, please email info@dekunu.tech with correct information.

Keep in mind that some DZ's have nicknames or business names that they operate under.

There are no landing areas set or the coordinates are incorrect for my dropzone

Send an email to info@dekunu.tech with either GPS coordinates of the landing areas or a map with landing areas marked out and labelled 

My Custom Landing Area is not showing up on my device

If you have recently created a custom landing area in your Cloud profile and it is not listed under Landing Areas on your device when the DZ is selected, the list may just need to be refreshed, follow these steps:

• Ensure you are connected to Wifi and GPS on the device (this will work without GPS connection but the list will show your regular dropzones as selected in your Cloud profile rather than the closest to your current location)
• Tap Menu > Jump Config > Dropzone > Change Dropzone
•  Tap the refresh button in the top right corner of the device screen
• Reselect the DZ (you may need to select another DZ first)

The custom landing area should now show up in the Landing Area list for that dropzone

Other reasons for the custom landing area not showing up are:

• The landing area was not saved properly in the Cloud
• The landing area was saved under someone elses profile (custom landing areas are personal and cannot be viewed by any one else)
• Your device is logged into a different account (check which User ID is logged into the device)