My device is frozen

If your device is frozen please send an email to support@dekunu.tech - give as much information as possible, the following will be useful in diagnosing the issue -

  • what were you doing when the device froze? (e.g. navigating through the logbook)
  • what is currently displayed on the device screen?
  • what happens if you touch the screen?
  • what happens if you press and hold down the power button?
  • what happens if you press the reset button? (please be careful pressing this, do not press too hard or too many times, once is enough)

Leave the device disconnected from the charger until the battery depletes while you wait for a response.

One of our friendly tech support nerds will get back to you as soon as possible - please be aware, our tech team are based in Australia so a response may take some time depending on where you are in the world