The USB cable won't charge my device

If your device will not charge - 

  • Try removing the device from the mount and then attempting to charge

The device USB cable was redesigned after the first round of sales. The new cable has a slightly longer 'nose' than regular cables enabling charging while the device is in the wrist mount/bumper case. If you did not receive one of these with your order and would like one, please email support@dekunu.tech and we will have one shipped to you. Your device should still charge with a regular USB cable while not in the bumper case.

  • Try using a different USB cable and/or power source

If you are still experiencing issues, please contact support@dekunu.tech

Check Charging Your Device for more information and some useful links