The USB cable won't charge my device

If your device will not charge - 

  • Try removing the device from the mount and then attempting to charge

The device USB cable was redesigned after the first round of sales. The new cable has a slightly longer 'nose' than regular cables enabling charging while the device is in the wrist mount/bumper case. If you did not receive one of these with your order and would like one, please email and we will have one shipped to you. Your device should still charge with a regular USB cable while not in the bumper case.

  • Try using a different USB cable and/or power source

If you are still experiencing issues, please contact

Check Charging Your Device for more information and some useful links