The USB cable won't charge my device
If your device will not charge -
- Try removing the device from the mount and then attempting to charge
The device USB cable was redesigned after the first round of sales. The new cable has a slightly longer 'nose' than regular cables enabling charging while the device is in the wrist mount/bumper case. If you did not receive one of these with your order and would like one, please email email@example.com and we will have one shipped to you. Your device should still charge with a regular USB cable while not in the bumper case.
- Try using a different USB cable and/or power source
If you are still experiencing issues, please contact firstname.lastname@example.org
Check Charging Your Device for more information and some useful links