I can't log in to the Cloud
First Time Logging In
- If you have never logged in to the Cloud before, you will need to create a Cloud Profile. Follow these instructions to create an account.
- Forgotten your password? Follow these instructions to reset your password and log in.
If you have previously logged In
- Ensure that you are using the correct email (that you ordered the device with) and password
- Screenshot or note down any error messages
- Send an email to support@dekunu.tech with details and attached screenshots (where necessary)