Logs not syncing with cloud

Each log can take up to 70-90 seconds to sync to the Cloud

This time will improve with future updates but for now, it is recommended to sync as often as possible to prevent a huge backlog on your device

This screen will show the WiFi status, number of logs left to sync, how many attempts have been made to sync the current log and a progress bar of any logs attempting to sync. You can also see the time remaining until the sync is complete at the bottom of the screen

  • If you have good Wifi network connectivity and none of the logs have attempted to sync please connect the device to a power source and wait for 10-15 minutes
  • If the logs have still not synced go to Menu > System > Switch User and re-log into the device - see Logging into Your Device for instructions. Once this is complete, connect to wifi and wait 10-15 minutes for the logs to sync.

If you are still experiencing issues, contact support@dekunu.tech