Diagnostics

Access Diagnostics Menu

Screen Calibration

Upload System Logs

Entering USB Mode

If you experience an issue with your device you may be asked by the support team to upload a copy of your system logs from the Diagnostics menu, you can also view other diagnostic information and recalibrate the touchscreen from here

Diagnostics Menu

This screen will appear

Tap any of the options to see diagnostic information

Touchscreen Calibration

  • Tap Menu > Diagnostics > Screen
  • Tap Touch Calibration
    • You will be asked if you are sure you would like to calibrate your screen
  • Select Yes

    • A blue screen will then appear with a crosshair

  • Tap the middle of the crosshair each time it appears (should be approx. 4 times)*
    • *note: calibration is very sensitive, it is best to use a thin object (like a stylus)

    When screen calibration is successful, you will be taken back to the Home screen

    If unsuccessful you will receive a 'Calibration Failed' message and the crosshairs will reappear so you can try again

    Upload System Logs

  • From the Diagnostics menu, tap 'SYSLOGS'
  • Tap 'UPLOAD'

    • Your device will now pack up and upload a copy of the system logs to the Dekunu server, this can take some time so leave the unit connected to a power source and wifi

    The red upload icon will display a 0 while the files are uploading, you can check on the statius of the upload by tapping on 'SYNC' in the Diagnostics menu

    note: do not be tempted to tap the upload button multiple times, once you see that the logs are packing this indicates that the upload will be successful, tapping more than once will instruct the device to continue uploading logs

    Entering USB Mode

    Your Dekunu One has a USB Mode that allows you to connect your device to your computer, there is no need to do this other than to backup your jump logs or to manually collect system logs when requested by the support team as all updates and uploads are done OTA (over-the-air). If you need to manually collect files or back up your device to your computer, here's how -

    To activate USB Mode:
  • Tap Menu > System > USB Mode > Activate
    • The bootloader screen will appear with 'Start USB device mass storage'
  • Connect the device to a computer using the USB cable
    • 'USB Disk has been mounted' will appear and the device will appear in the removable disks of your computer

    When you would like to exit USB Mode, either safely eject the device from your computer or restart the device by pressing and holding the power button 

    Enter USB Mode while Device is Frozen (no access to menu)

    If for some reason you are unable to navigate to USB mode via the settings menu follow the below instructions:

  • Press and hold the power button
  • Press the reset button once and release, after 3-5 seconds release the power 
  • Your device will reboot into USB mode
  • Using the USB cable provided, connect the device to your computer